Managing and Resolving Conflicts in Projects

Conflict is as inevitable in a project environment as change seems to be. This course identifies the basic concepts of conflict in projects and project teams, reviews the positive and negative value of conflicts, identifies when conflicts may occur and methods to resolve and manage conflicts so they do not interfere with the success of the project.The course is designed to assist a project manager who has basic PM training in dealing with various types of conflict during a project. A variety of learning methods are used, including instructor presentations, group discussions, activities and practice.

Managing_and_Resolving_Conflicts_in_Projects.pdf

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