Salesforce.com Administrator

The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization and data management. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Sales Teams, and Queues. The object model related to sales force automation, marketing automation and service is thoroughly covered as well with sections on: Accounts, Contacts, Opportunities, Products & Price Books, Quotes, Leads, Campaigns, Cases, Solutions, Knowledge, Ideas and Answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.

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